At The Silque, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we’re here to help.

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Returns

• You may return eligible items within 10 days of delivery.

• Items must be unused, unaltered, and in their original packaging (including tags, accessories, and protective nets).

• For hygiene and safety reasons, wigs that have been worn, cut, dyed, or styled are not eligible for return.

• To start a return, please contact our support team at support@thesilque.com with your order number.

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Refunds

• Once your return is received and inspected, we will notify you of the status.

• Approved returns will be refunded to your original payment method within 5–10 business days.

• Shipping fees (if any) are non-refundable.

• If you received a defective or incorrect item, we will cover the return shipping cost.

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Exchanges

• If you would like to exchange your wig for a different style, length, or color, please contact us at contactus@thesilque.com within 30 days of delivery.

• Exchanges follow the same eligibility rules as returns.

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Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, the order may already be processed, and our standard return policy will apply.

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Contact Us

For questions about returns, refunds, or exchanges, you can reach us at:

📧 contactus@thesilque.com
📞 +1 (206) 886-0247
📍 30 N Gould St, STE R, Sheridan, WY 82801, United States